Expert Watch Care
From routine maintenance to complex repairs, we provide comprehensive services with the precision and care your timepiece deserves.
How It Works
A simple, transparent process from start to finish. Track every step through your customer portal.
Request Service
Submit your service request through our portal and receive a quote for your watch.
Ship Your Watch
Follow our packing guide for safe transit and ship your watch to our workshop.
Expert Service
Your watch is serviced with precision and care, with clear communication throughout.
Quality Check
Rigorous testing ensures everything meets our standards. You receive a detailed service report with photos and video.
Return Shipping
Your watch is carefully packaged to ensure it returns to you safely.
Clear communication every step of the way
You will always know what is happening with your watch. From initial inspection to final quality check, we keep you informed with detailed documentation accessible through your customer portal.
Trusted by Collectors
“Another vouch for this man! I was hesitant to send my watch to a stranger but I had a DOA Vsf Pepsi GMT so I kind of had no choice. I asked him questions to gauge his legitimacy and also his skill level and his answers put me at ease. His communication is A+ and in less than a week, he had my watch repaired, fully tore down and serviced and on its way back to me. Vivek sends tons of pictures and videos along the way which is awesome. This guy is a true professional, highly recommend! Will be using him again in the future.”
“Sent two watches to Vivek to correct what Watch Hospital in nyc messed up. Came back perfect. Communication is unparalleled. Turnaround was just a few days. Can't recommend enough.”
“He's the man!!! I thought I could fix my own gmt and boy was I wrong. EVERYTHING went wrong!!! He fixed it like nothing ever happened. Great communication and gives you options/recommendations where money could be saved... He sent photos thru out the process... I would use him again 100 times over.. If you need any type of service he's your guy!!”
“I recently sent two watches to Vivek. One watch had a broken pin I couldn't figure out, the other didn't keep time. Vivek repaired both and sent them back within a week. Fantastic service, the watches are both in tip top shape. I couldn't recommend Vivek enough.”
“Recent V customer here. Took a shot after seeing some of the reviews and Vivek did not disappoint. Communication was better than I expected, service was perfect, and prices were more than fair. The turnaround time was great and Vivek seems like a solid person who simply loves the craft and respects his clients.”
“I had a problem with a very complex watch with many complications. V handled it easily. He sent videos and updates along the way. His pricing is very fair. He is highly recommended.”
Ship with confidence
Our detailed packing guide ensures your watch arrives safely. Track your package every step of the way.